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 Post subject: Cant stay logged in for more than 15 mins on our baord !!
PostPosted: Mon Dec 14, 2009 11:48 pm 

Joined: Mon Dec 14, 2009 11:36 pm
Posts: 10
One of my administrators reports he is unable to stay logged in. He needs re-login every 15 minutes. Some other users have reported the same type of problem. Help please!


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 Post subject: Re: Cant stay logged in for more than 15 mins on our baord !!
PostPosted: Tue Dec 15, 2009 12:24 am 
Clan Founder
Clan Founder
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Joined: Tue Jul 22, 2008 9:07 pm
Posts: 559
Location: Essex, UK
Does the user have dynamic IP address? Alos take a look at your ACP -> General -> Server Configuration -> Security settings -> Session IP validation:

Let me know what it is set to.

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 Post subject: Re: Cant stay logged in for more than 15 mins on our baord !!
PostPosted: Tue Dec 15, 2009 10:37 am 

Joined: Mon Dec 14, 2009 11:36 pm
Posts: 10
I have found out he is using a mobile dial up service from Orange. The settings under the sessions tab is set to ABC.


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 Post subject: Re: Cant stay logged in for more than 15 mins on our baord !!
PostPosted: Tue Dec 15, 2009 11:34 am 
Site Admin
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Joined: Tue Jul 22, 2008 9:00 pm
Posts: 27
OK sounds like his IP is changing mid session - and logging him out - its part of a security feature. Change the session to AB and maybe check the idel time out - default is 7200 (1 hour)

See how you get on.

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 Post subject: Re: Cant stay logged in for more than 15 mins on our baord !!
PostPosted: Tue Dec 15, 2009 4:12 pm 

Joined: Mon Dec 14, 2009 11:36 pm
Posts: 10
That has worked - he spoke to Orange and he has dynamic IP when roaming - I guess that is why he was logging out. When he logs in at home he has a fixed IP so the problem is not there. He is not travelling today so cant test the changes I have made in the ACP - but it makes sense. Will let you know if he still has a problem.

Nice site btw :)


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